1.) Other carpet-cleaning firms are cheaper. Why is that?

We have built our business on our quality work. We do not use "bait and switch" tactics as part of our sales strategy. Unfortunately in this industry, many other companies do this.

Our pricing is reflective of the top quality work, equipment and materials used when we clean. Quality cleaning and care extends the life of your rug and furniture, while poor quality cleaning can leave behind residues and actually harm your investment!

2.) Is there anything I should do to prepare for your arrival?

It's a good idea to vacuum before we arrive and make sure that toys are picked up from the floor. We carefully move all reasonable furniture and put it back in place. However, we do ask that you remove all breakables such as lamps, knick-knacks, and photo frames.

3.) How often should my carpet be cleaned?

Doctors recommend that people with allergies and Asthma wash their carpeting, drapes and upholstered furniture every 3 to 6 months. Vacuuming alone will not do the trick. Professional cleaning is the key to killing dust mites, which is the number one cause of allergens in the indoor environment. We recommend cleaning residential carpet with medium traffic area at least once a year. By the way, Diamondpoint specializes in drapery cleaning. Ask Marc or Alvarez.

4.) What is this “protector” I'm hearing about?

Carpet protector is strongly recommended as it can prevent many permanent stains, assist in resisting traffic area damage and make future cleaning more effective. Regular foot traffic removes much of the factory protection from your carpet, leaving your carpet unprotected could allow permanent stains, premature wear and cause a lower appearance level. Ask our technician Marc or Alvarez about Scotchguard© protector.

5.) How long will my carpet take to dry?

Drying time depends on some variables such as the thickness

of pile and fibers, the weather conditions and the air circulation in your home. The normal drying time is from 4 to 6 hours. With our "Quick Dry" process drying times can be reduced by as much as 50% of normal.

6.) My child has allergies and I am worried that the chemical that you use will bother her?

The solutions that we use are environmentally safe and completely nontoxic and are safe for people with allergies, children and pets. Rugs and furniture can harbor soil and other contaminates. Properly cleaning your carpet and furniture will remove the built up soil and contaminates to improve indoor air quality and reduce allergens.

7.) How do I treat spills and stains?

First, scoop up any solids that have been spilled. (Loose potting soil, any solids that can be lifted.) Then blot the area with white toweling. Be careful not to smudge the spot. Try our specially formulated professional stain spotter(I HOPE YOU HAD THE FORESIGHT TO PURCHASE A BOTTLE AT THE TIME OF YOUR CLEANING) and remove the stain following the directions on the bottle. If you cannot remove the stain, call us at 410-282-8063. If our specialized product was unable to remove the stain-then we would recommend a visit for our Stain specialist. He will be able to remove almost any stain with the proper solvents and equipment. The small charge for this service is a better investment then replacing the carpet.

8.) What are those funny things (blocks or tabs) that you put under my furniture?

They are protective coasters and are there to protect your carpet from rust or furniture stains. You should wait until your carpet is completely dry before removing them.

9.) When I have my upholstery cleaned, how long do I have to leave my cushions propped ?

Your cushions will be propped for better drying, and paper will be placed between contacting surfaces to prevent color transfer. You should leave everything in place until upholstery is completely dry.

10.) What do I do after my carpeting has been cleaned?

Immediately after cleaning: Floors can be slippery after cleaning. Be careful when walking from the carpet to a hard surface until the carpeting is thoroughly dry. Remove any blocks or tabs after 24 hours. You can vacuum carpet anytime after a 24-hour period.

11.) My house is only 5 years old; do you think I need an air duct cleaning?

The only way to be absolutely sure is to look into the air ducts. We offer a free video inspection of your ducts so that you can look for yourself and make up your own mind. I will say this: If your home is 5 years old or even 3 years old—Take it from an expert-- your air ducts need cleaning ! These air ducts are essentially the “lungs” of your home. One of the most frightening contaminants that are occasionally found in air ducts (especially when high humidity and/or water find its way into your system) is the “dreaded” molds. When we find significant mold-we first call in our experts. Some molds can only be removed by licensed professionals. In the unlikely event this should happen, you can trust us to protect the health of your family. You can see more on this issue in the ductwork cleaning section of this web page.

12.) What are these black lines on the edge of my carpet?

The black lines you see on the edge of your carpet are more than likely "filtration soil".  It is pollution that comes from dirty ductwork and settles on the edge of your carpet.  Because it is hard for your vacuum cleaner to clean that area, it gives this ultra fine pollution a chance to really bond with your carpet.  It takes added labor and special agents to get this out, but Diamond Point can do it.  Also, these lines are a good indicator that you should get your ducts cleaned.